I tried to submit this review a few weeks ago, but, was unable to push it through ;-( In January we received a letter from our family's long time car service repair shop. Needless to say, I panicked thinking about the transition to a new business after years of building trust and loyalty to a reliable company. Unfortunately, two of our 'olde' cars were due for smog tests as well as maintenance work. With much unease, I called Palo Alto Shell, the referral offered to us by our previous mechanic, and asked to speak to the manager, Ravi . Ravi acknowledged his awareness that Ross had retired and they had talked. Also, he shared with me that Ross would occasionally necessary repair work to PA Shell,k when Ross's shop could not perform the job. I scheduled an appointment for our 1995,so BMW, knowing that it needed the smog test as well as some trouble shooting for a few issues, gas smell related. Ravi kept me informed each step of the way and patiently explained the problems related to the car not passing the smog test. He was so helpful that he even offered to show me the specific site for CA DMV to renew the license online to save time. I discovered that one of the benefits of taking our car to PA Shell is that they truly a one stop service. We needed to replace all four tires, I didn't hesitate to ask about how competitive their pricing was keeping in mind that Costco is close by and convenient. Shell offered a decent price and also does the alignment on site. It was convenient to have both services completed at one place. The original,1995, window tinting was peeling off of the two front windows. Ravi suggested a place that the owner of the station had used and was a pleased with the quality of the work. I left the BMW with the shop, and Ravi had the window tint work completed for me. another benefit, having a 24 hour service attendant on site is convenient. When the car was ready, I was out of town for family and could not pick up the car. A few days later, I returned to town and picked up the car late at night with no problem. as a service manager, Ravi was helpful, patient, and flexible with my schedule. Our BMW is old, but, drives like new! One week later, I scheduled an appointment for our 1999 Windstar Van needing a smog test and routine service. Ravi was flexible with the appointment time when I asked to wait for the van. We scheduled the smog test and oil change for an early morning appt. I only had @ a 75 min wait allowing enough time for me to eat breakfast, read the paper and relax, before happily driving away. Next month I will bring in our Audi, 2001, for a routine maintenance service. I plan to call Ravi to schedule the appointment and talk with him about any of our concerns. As a client, I appreciate that he is attentive, patient, and, helpful with my questions. The fact that Ravi offered to help me go online to renew the cars' licenses with CA DMV, was above and beyond a service manager's job. I am grateful that Ross referred us to this business, Palo Alto Shell is, now, our go to one stop shop for all three of our cars.