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Palo Alto Auto Repair

948 reviews
(650) 469-8785
Working Hours
Mon - Fri: 8:00 AM - 5:30 PM
Sat: 8:00 AM - 4:30 PM
Closing time may change pending our work load - please call with questions.(Saturday hours)
5

Fast

5

They did my smog check. It was quick, effortless, efficient, great price, both people who manned the checkin/out "desk" were pleasant, AND they had Lindt chocolate in their "treat bowl". They shine bright with 5 star plus service. ( my daughter didn't like that they don't have a waiting area when she went. However, it's right next to California Ave. where's there plenty of places to sit and grab a snack. Warning, they are SO quick you don't have much time to do that though )

Thank you, Haven, for the 5-star review! We appreciate the kind words about our efficient and pleasant service. We're glad you enjoyed our little treat bowl! Your recommendation for nearby amenities is spot-on, too. We strive to make the smog check process as easy as possible, and we're thrilled to know we hit the mark with you.

- Palo Alto Shell
5

I visited them because I had a flat tire issue. The staff members were very nice, helpful and professional.

Thank you for choosing us, Kazu! We're thrilled to hear about the positive experience you had with our staff. Providing exceptional service is our priority, and we're glad we met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. Take care!

- Palo Alto Shell
5

Fast and friendly - the DMV surprised me with a smog cert requirement when I went to register my car. Got an appointment for the next day, it took about 30 minutes and the cost was a very reasonable $70 including cert fee. I would go back for sure.

Thanks for the 5-star review, James! We're happy to hear that you had a fast and friendly experience at the DMV. Our goal is to make the process as smooth as possible, and we're glad we could help with the surprise smog cert requirement. We look forward to serving you again in the future!

- Palo Alto Shell
5

Very quick, very professional. Used their convenient website to book my appointment.

Thank you for the fantastic feedback, Reggie! We're thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, so we strive to provide prompt and professional service. We appreciate your business and look forward to helping you again in the future!

- Palo Alto Shell
5

Our family has been going to Palo Alto Shell Auto Repair for all of our cars' service for years. Ravi and his team are knowledgeable, experienced, friendly, & trustworthy. If more than one service is necessary, Ravi will prioritize which work is needed most immediately. Scheduling and completion are easy & timely as well.

Dana, thank you for your loyalty to our family-owned business. We take pride in providing knowledgeable and friendly service to our customers. We value your time and ensure that scheduling and completion are easy and timely. We look forward to serving you and your family for many more years to come!

- Palo Alto Shell
5

I was very satisfied with the customer service and services provided to me. Very good communication and it met my expectations. The technician Mr Ravi Krishna was very professional on everything, making appointments, communicating and explaining about the parts. I was very happy. The job was finished in time as promised by the technician. Thank you.

Thank you Razim for the 5-star review! We're thrilled to hear that you had a great experience with our services and technician, Mr. Ravi Krishna. Our team always strives to provide professional and timely service. We appreciate your feedback and look forward to serving you in the future!

- Palo Alto Shell
5

Seems honest, direct, speedy. Helped me with patching a punctured tire, ordering new tires, and replacing all four tires. Answered questions about pricing before servicing. Also, quick to pick up the phone and provided text reminders for the service.

Thank you for the great review and for the business! We hope to see you next time you need any service or help, we're here for you!

- Palo Alto Shell
5

Always accommodating with schedule and reliable. Great service.

Thank you, Susan, for your 5-star rating! We're thrilled to hear that our service met your expectations. It's fantastic to know that you found us accommodating and reliable. We genuinely appreciate your kind words and look forward to serving you again in the future.

- Palo Alto Shell
5

Great service. Thank you.

Thank you for your wonderful review, Nelly! We are delighted to hear that you had a great experience with our service. Customer satisfaction is our top priority, and we are thrilled that we exceeded your expectations. If there is anything else we can assist you with, please don't hesitate to reach out.

- Palo Alto Shell
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