We plan to continue relying on Palo Alto Shell for the maintenance and repair service of our old 1995 BMW 325IS. In spite of a chronic inconsistent problem with the " ck coolant message " on the display screen, the slow coolant leak has finally been resolved. Justin, the mechanic who had previously worked on the car, explained to me how to trouble shoot, at home, corrrctly measuring the loss of coolant, avoiding letting in too much air each time I removed the cap and tightening the cap. I can't say enough good things about Ravi. An excellent manager, Ravi, patiently listens to questions, and, subsequently follows through in detail checking off each resolved problem. As busy as they are, Ravi took in my BMW for an "emergency" repair and ensured I got the car back the next day. At the same appointment, I asked about a slightly loose rear bumper. Ravi said he would have it checked, and they secured it, gratis! That same body morninf, needing help with the Uber app, Ravi took his time teaching me how to use it to arrange a ride home. There are so many cars being serviced st the station, and it seems chaotic, but, Ravi has always been personal, patient and very helpful.