Kyle and his guys are incredible, professional, and accommodating. That is rare today. I have two cars, 2003 Ford Expedition and 2008 BMW 3 Series. I take both of them there for all services for the last six years. I have to drive 45 minutes to get to gas station. Who takes a car to a gas station to be worked on? To me, Palo Alto Shell is more a auto repair business than a gas station. They just happen to sell gas. Have no doubt that customer service is a priority for these guys. I just had my car starter replaced. It had to be towed on a Sunday. When I picked it up the car was washed and looked great. Thank you for still considering me a valuable customer after all these years. My appreciation.