Palo Alto Auto Repair

Great service as usual!

My first stop for all of my cars

Prompt, efficient and friendly

Terrific as usual!

Ravi and his team were terrific when I limped in with a vintage Austin Healey whose brakes had seized. They were extraordinarily careful, spending ten minutes locating the jack points on the chassis, putting pads on the jacks' contact points to avoid marring the frame, quickly adjusting the brakes, and recommending further repairs. The work was prompt and cost-effective. I'll definitely return for further work.

Customer service is not their best quality as when I expressed my concern with my car the owner laughed at my over the phone in a time of pure frustration. Pricing is questionable and employees were feeding me all different stories. "The car has only gone through diagnosis we haven't worked on the car" to " I've already worked on the car"..... Nothing is clear thus where your money is going is also unclear. Anyone who laughs at a frustrated customer is not someone I recommend. Take just five more minutes and try a auto repair place up the street.

I usually take my Mazda 3 to Oak Tree Mazda and decided after looking at the reviews to take it to Palo Alto Shell instead. I am very happy with that decision. I dealt with Ravi who was very professional, and extremely communicative something I really appreciate when dealing with a mechanic. He gave me options and sent me timely updates when things were discovered during the inspection of my vehicle that warranted immediate attention. They also allowed me to ship tires from TireRack to the shop which was really convenient, and while their prices are usually competitive with TireRack's there was a closeout sale at TireRack and so that worked well for my pocket. The cost of labour and parts are reasonable at Palo Alto Shell, and Ravi gives you options from different price tiers to choose from so you can gauge your expense. Just got my car back (hoping to take it back in soon to complete some additional work) but my car feels great, driving on the new tires is awesome, my A/C is good and the new wipers they installed feels like butter on the windscreen (well it sounds like butter ). I'd definitely recommend

Made an appointment and service was quick. Good price with online coupon.

Efficient service.

Awesome service, especially Ravi and the tech who first inspected my tire.