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5

Had a great experience. Was just a smog check but they were able to get to it right away and completed it on time as promised. Also the price seemed fair, Thank You!

2

I got my car aligned. Unfortunately, when it was returned to me, the car still drifted to the right. No explanation was given for why the car alignment was not complete. I was also told the alignment would take an hour, but it took slightly over 2 hours. This was an inconvenience, and it should have been easy to avoid.

Daniel, I'm sorry for the delay in returning your car. I asked the person that took your appointment and he did mention it would take a couple of hours. Also I would like a chance to drive your car again to see why it might be pulling? My service manager Ravi did call you the same day to resolve this and asked if you can bring the car back in when it is convenient for you. Please allow us to make this right for you. Kyle T.

- Palo Alto Shell
5

This was my first time to Palo Alto Shell and I will definitely be back. They were very efficient, courteous, and helpful.

5

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4

I had a flat tire. So after checking out reviews from yelp, i went to the place. They were quick, helpful and tried to identify the lead (although they couldn't find it). So they just replaced the spare for the original tire (hopefully it doesn't leak again) and it cost 15$. Hence was satisfied overall

4

Very quick!

5

Great Service!

3.5

Overall good service. Labor cost seems a little high at $120/hr. They found the problem and took care of it, and were responsive to my questions.

5

Thank you very much Ravi K. and his team.I don't know about cars and Ravi find his time to explain me what needs to be done with my car. It's not first time that they help me with my car.I'm really happy.If my car again need help, I go only back to Palo Alto Shell. I recommend this place to my friends. This place is professional and over 50 years in service. Great service. MERRY CHRISTMAS!

5

Nice guy