I got my car aligned. Unfortunately, when it was returned to me, the car still drifted to the right. No explanation was given for why the car alignment was not complete. I was also told the alignment would take an hour, but it took slightly over 2 hours. This was an inconvenience, and it should have been easy to avoid.
Daniel, I'm sorry for the delay in returning your car. I asked the person that took your appointment and he did mention it would take a couple of hours. Also I would like a chance to drive your car again to see why it might be pulling? My service manager Ravi did call you the same day to resolve this and asked if you can bring the car back in when it is convenient for you. Please allow us to make this right for you. Kyle T.
- Palo Alto Shell