Had a strange experience here recently... I've dropped off some wheels/tires to get mounted and - as usual it was convenient (can pick up anytime) and done quickly. They even helped me to load wheels in the back of my minivan. So far so good. Then - after about a month of sitting inside minivan I took them out and noticed that out of four wheels - three had missing balance weights - they fell down on the carpet. I took them back and again people were nice and helpful. Then I get a call from their service manager (contact me for name if interested) asking me to come in to so that he can show me that weights are installed properly. I said that I will pick them up after hours but he was insistent on me coming in person. I got a little suspicious and started probing on why and his response - in a nutshell - was that he wants to have me see the wheels because he is not going to rebalance them if weights fall off again. I was a little shocked at that attitude - he should be more worried about me having to come back because the work they did failed - rather than worried about having to redo work in the future. When asked he said that they provide no warranty on wheel installation/balancing - which again was strange. I hope he was having a bad day rather than this being a routine situation. Giving them two stars since they were mostly helpful and appear to have done work properly the second time.