Palo Alto Auto Repair

The web site was helpful in explaining what a STAR smog check was. So I arranged an 8 AM appointment (the earliest available) — straightforward. However, I was expecting that an appointment meant that the smog check could be done while I waited; not so — I had to come back 90 minutes later. The cost was good (under $50), but I didn't get a certificate because my vehicle failed the NO tests.

Palo Alto Shell does an incredible job taking Cate if our Audi and Honda. After taking our cars to DM Motors for years, we are consistently impressed with the level of service and care.

Thank you. Prompt, expert, and fair.

Excellent service, fast and professional!!

Received great Shell Service Performances in Conventional oil & filter change with vehicle inspection & top off fluids. With 27 repair order notes found during Service performance. Secondly, alignment of the left and right front wheels by measurements of the Total Toe , Steer Ahead, Thrust Angle in alignment degrees of both wheels. The time was as promised when the services were done. The car drives like a Amaryllis Pulp flower. Great job, well done , technician and staff.

Great service. They were able to accept delivery of my special order tires and get them installed really quickly. Efficient and convenient.

We have had three cars serviced by Palo Alto since the beginning of 2016. The manager, Ravi, is informative, patient, and responsive. He addresses all questions about the cars's repairs and or maintenance issues. As well, Ravi calls back and emails responses in a timely manner. The flexibility of picking up a car after hours has been a real bonus allowing us to work around our schedules. Two of our cars are 19 yrs and 23 yrs old. Both cars are still operational and being maintained by the excellent work done by the car technicians. We plan to continue using PA Shell to ensure using our Olde, but, reliable cars for many more years. Our compliments to Ravi for managing our car concerns so professionally and personally.

OK. They could have more room for customers to park their vehicle for service. Personnel could be more helpful and friendly.

Easy to make a reservation, short wait for work to be done, easy check out. No problems at all.

Fantastic service! Very accommodating and punctual :)