I received fantastic service from Palo Alto Shell. My car broke down while I was filling gas at 1AM because of a faulty battery and the night manager helped me physically push it into a parking spot to be looked at in the morning. The next day, I received text messages from the mechanic about the costs and problems with my car and agreed upon what needed to be done. The repair was completed that day itself. Overall, a completely painless experience and I really appreciate how they went above and beyond to help me when I was in a bind. Thank you so much!