Palo Alto Auto Repair

There service was fast, however they charge outrageous fees on top of their services. I was charged $10.99/each for 5 lug nuts they said were stripped on the same wheel. I was a little surprised to hear all of them were stripped on the same wheel. When I advised them that the entire lug net set cost $14 at autozone, they just shrugged and said "sorry, these are our prices". Didn't have many options since the vehicle was up on a lift and all four tires were off.

I appreciated working with you.

The service desk was efficient and on time. Can't ask for better.

I think these guys are great. I have used them multiple times and never been disappointed. Pro active text communications.

Great service. Great availability and great price.

I find the service at this station to be excellent. They keep me well informed via email during the servicing as to what is necessary - this I appreciate very much.

Fantastic responsiveness. There were multiple issues to resolve my problem, but the team was always pleasant to work with and saw the issue through tot he end, including a no-cost follow-up to get a better feeling that they had finally resolved the issue.

This used to be my go-to shop for tire work. Unlike most garages, they've got a top-of-the-line road-force balancer and give you a detailed, printed report (in full color, too!*see below). They're also within walking distance of all the restaurants and cafes on California Avenue, so there's a good way to kill the time while you are waiting (since their only waiting area is a bench outside). "Used to be" my go-to shop because their prices have jumped up 50% ($60 wheel balance is now $90!). I get prices having to go up, but maybe try $5 or $10 increments?! And despite making an appointment for the work, they still told me it'd take 2 hours for something any reasonably experienced tech could do in well under an hour. In the end, it took maybe 90 minutes, but the disappointment had already sunk in. Hey, maybe if you work faster, you'd service more customers and make more money, and wouldn't have to jack up the prices so much?! After everything, I still got my detailed report printed out, but the color ink, like my patience with this shop, has run out.

Thanks soo much

If you have a classic Mustang , you owe it to your car to have the people at Palo Alto Shell look at it. They will find all the little things that need to be done to put the get up and go into your Mustang.