Palo Alto Auto Repair

Clear, honest, and excellent explanations of work to be performed and whether it's optional or not. Was actually given recommendations on how to save money. Work done quickly and on time. Best communication of any mechanics I've worked with - which I've been doing for over 40 years in three different states.

Fast and courtesy service

Outstanding service with prompt attention to scheduled service appointment. Excellent explanation on what needed to be done.

There service was fast, however they charge outrageous fees on top of their services. I was charged $10.99/each for 5 lug nuts they said were stripped on the same wheel. I was a little surprised to hear all of them were stripped on the same wheel. When I advised them that the entire lug net set cost $14 at autozone, they just shrugged and said "sorry, these are our prices". Didn't have many options since the vehicle was up on a lift and all four tires were off.

I appreciated working with you.

The service desk was efficient and on time. Can't ask for better.

I think these guys are great. I have used them multiple times and never been disappointed. Pro active text communications.

Great service. Great availability and great price.

I find the service at this station to be excellent. They keep me well informed via email during the servicing as to what is necessary - this I appreciate very much.

Fantastic responsiveness. There were multiple issues to resolve my problem, but the team was always pleasant to work with and saw the issue through tot he end, including a no-cost follow-up to get a better feeling that they had finally resolved the issue.