I used to live down the street from this place, and have stopped there before for so-so service. Last week, my wife's check engine light comes on so I suggested we stop by. The guy told her it would cost $90. I said "don't you just have to plug your tool in to read out the code?" He said Yes, but the tool to do that "literally costs ten thousand dollars." I said "can't you buy one at kragen's for $150 or so, isn't it just a usb dongle?" He said yes but then you won't have our highly specialized knowledge. He then misquoted their competitor's rates, and complained about how much rent they have to pay. We ended up driving over to 9 minute oil change (with 5 stars and 200 reviews) and they let us know what the code was saying for free. A few minutes later, my wife had fixed the leaky gas cap and we were set. I don't mind a repair shop that charges $90/hour, but it really bothers me when they try to bully you into thinking they know more than you instead of just being helpful to gain your respect.