Palo Alto Auto Repair

Fast service, pleasant staff, excellent work.

Mechanic was very nice and helpful. The guy working in the shop the night before was extremely helpful as well although he was not a mechanic as it was a Sunday. He was really awesome. Prices were extremely high and quote covered tons of things that weren't necessary. I'm guessing this is what the company pushes and not the individual mechanic. But that's why I didn't do the repairs there but instead had the car towed and repaired for half the price just fyi.

Efficient and reasonable price for smog check.

Finally what a great experience with a car repair. Not only were they fair and honest, but they followed up with an email and made sure that my car issues were resolved. I would definitely go back and would recommend to them in the future.

This car service is amazing. I came in with a bad tire and they replaced it with a brand new one. Unfortunately they didn't have my size but they promised to install it by the day. They even drove me to and from work! It was a great experience. No hassles and great people! Thank you Robby and Irvin!!!

Got a coupon out of one of the Palo Alto freebie papers and was able to just walk in and schedule a smog check at 4:45 on a Friday. Staff was friendly enough and the lead mechanic took some time to go over what might be causing high numbers on one section of my smog check even though it did pass. He knew exactly what the causes might be-- which isn't really rare knowledge, but he didn't have to look it up either, he knew off the top of his head. I looked up causes on the internet later and it was exactly as he mentioned. I don't get gas here, too pricey. But while I was there, they were mobbed with people buying gas. Guess that's Palo Alto for you.

Had to return to Shell because there was a water pump leak and the front breaks had to be replaced. Ravi diagnosed the problems, showed me an itemized list of the repairs needed as well as the costs, and promised that the car would be ready at 4:30 the same day. True to his word, the car was ready on time and it drives like a dream. My experiences at this Shell station have been excellent. I appreciate being treated with respect . Once again, I feel that Ravi is a gem!

Great service, good pricing and not least very trustworthy. I had my Volvo fixed there twice - they were 35 pct below Volvo and used same parts.

Great service

I have a car from 1998 that has already needed multiple repairs since I bought it last year. I have been lucky enough to get Ravi every time I go here, which I think is key because I had a slightly less than stellar interaction with the other guy that works here. I think I got even better treatment once they knew I was a regular, which I guess means my car sucks but oh well. I try to take my car in during the week, as I imagine they get much busier on the weekends. Anyways, I can't thank Ravi and his team enough for quick diagnostics and repairs, and very affordable charges!