Palo Alto Auto Repair

This station has it all figured out. They are doing a superb job of serving their customers safely and efficiently. I went in this morning for a smog test. I had requested an appointment online an they contacted me within a few hours with my appointment time. I waited less than 5 minutes. They have figured out how to do everything without touching. They sent me the estimate and authorization by text to my phone. I drove to the ramp, got out and they took over. It took 15 minutes, they sprayed the inside of the car with disinfectant-a power sprayer!! They texted me the invoice and I paid on my phone. I was so pleased I will probably get my oil change abs air filter there too!

I have been taking my car to Palo Alto Shell for service for several years now and they are always a pleasure to work with. They give me a realistic time-frame for when I can expect work to be done, and contact me promptly for pickup. It's also really convenient because you can pick up your car 24/7 by going to the cashier at the Shell station.

Great job by Ravi and his crew. I trust them and value their expertise!

Seemed unfriendly, waited several minutes and moved my car to avoid staff using blower.

They move fast and always get the job done right at a fair price

My wife and I have been taking our cars to Palo Alto Shell for many years and have received only top notch work and customer service. I highly recommend them!

Love Palo Alto Shell! They are always honest, responsive, knowledgeable, and skilled.

This Shell is such a great place to get work done on your car. They will always stop everything to help you when you are in need! The mechanics are very kind, and will take the time to answer any questions you may have! They used extreme safety during the pandemic which I also appreciated.

Excellent and professional service. Thank you!

Recently had my 2012 Prius smog checked at the Shell station. Made the appointment online for 10 am; also found a coupon for $30 off in local paper. Arrived 10 minutes early, all employees wearing masks and distancing appropriately. they took my vehicle in a couple minutes early, and completed smog test within 20 minutes. Paid and was on my way,. All personnel pleasant and professional.