Palo Alto Auto Repair

My wife and I have been taking our cars to Palo Alto Shell for many years and have received only top notch work and customer service. I highly recommend them!

Love Palo Alto Shell! They are always honest, responsive, knowledgeable, and skilled.

This Shell is such a great place to get work done on your car. They will always stop everything to help you when you are in need! The mechanics are very kind, and will take the time to answer any questions you may have! They used extreme safety during the pandemic which I also appreciated.

Excellent and professional service. Thank you!

Recently had my 2012 Prius smog checked at the Shell station. Made the appointment online for 10 am; also found a coupon for $30 off in local paper. Arrived 10 minutes early, all employees wearing masks and distancing appropriately. they took my vehicle in a couple minutes early, and completed smog test within 20 minutes. Paid and was on my way,. All personnel pleasant and professional.

recently had Shell station do a smog check on a 2012 Prius. Made appointment online for 10 am; also found a coupon for $30 off in local paper. Arrived 10 minutes early, all employees wearing masks and distancing appropriately. Took my vehicle in a couple minutes early, and completed smog test within 20 minutes. Paid and was on my way,. All personnel pleasant and professional.

Always efficient and done in a timely manner.

Went for two pre-purchase inspections. Ravi and his crew are knowledgeable and efficient. I appreciated their system that included print-outs with photos and graphs of what needed to be dealt with. I hope I don't have a problem with the car I ended up buying, but if I do, i'm definitely going to Palo Alto Shell!

It took about two hours for this oil change care steps. The price went up a bit for this oil change. Plus wearing the mask was required, although it was pretty warm. I guess the works miss smelling the gas by wearing the masks. Good job, people:))

This is an update from my earlier review. As you can see from Kyle's response, he is difficult to deal with. There are other places who can do the job and are helpful and compassionate - best to stay away from this place.