Palo Alto Auto Repair

I'm a new customer staying locally with a family member in Stanford Hospital. They fixed my flat tire and got me in for a Smog Check right away, no waiting. Great service,

Service here is thorough and affordable! I needed a smog check but my check engine light was on. Palo Alto Shell was able to fix the problem and then I came back for a successful emissions test. The only downside was they had my car for most of the week for repairs. However, I am completely satisfied with both the quality of the work and the affordability, which is most important to me. The mobile payment system as well as the status reports were easy to use and very convenient!

I hope to have a continuing outstanding relationship with the technician staff at Shell for servicing my vehicle as this was my first experience. It was unexpectedly complicated but they were patient in explaining to me the time and steps it would take to complete the job over a few days to make sure it as done thoroughly. I can completely understand why this team is quite popular and busy.

Ravi and his crew are the best!

My family comes to Palo Alto Shell for every oil change and service because we get fast, reasonable quotes, excellent communication (detailed inspection reports with pictures and proactive text message update), and great customer service every time (Ravi is so patient and helpful with my questions). Highly recommend.

I received excellent service and the Shell attendant was very courteous.

Thanks for the auto service, and I liked the invoice finality.

Needed to get my Tesla's new tires realigned. Would have had to take it to Santa Clara for a weekday appointment. At PA Shell, it was easy to make a weekend appointment. Staff was very polite and attentive. Told me what time alignment would be done and texted me at that time that it was ready. Checkout and payment was fast and smooth. Definitely will use this service station again!

Great service consistently

Great work great people.